FREE US or Canadian Shipping on all orders over $200.00!

Shipping & Handling

Shipping Rates

How much you pay for shipping depends on both how much you spend, and the destination. Rather than have a complex, difficult to explain system we now offer two simple rates.

Shipping to USA

If your order value is less than $45, then then shipping rate is $15, If your order value is between $45 and $200, then then shipping rate is $29, if your order value is over $200, then shipping is free.

If you wish us to use UPS Express, then for orders less than $199.99 UPS Express is $49, for orders above it is $35. This means that for every order you will have two shipping options, standard which will generally be USPS (normally 7-14 working days to the US), or UPS Express (3-4 days).
Please note that we are unable to ship to PO Boxes or Forces PO Boxes via UPS or the Postal Service without confirmation that your parcel will be accepted as parcels require a signature and a returned parcel will be subject to a charge.

Shipping to Canada

If your order value is less than $45USD, then the shipping rate is $15USD, If your order value is between $45USD and $200USD, then then shipping rate is $29USD, if your order value is over $200USD, then shipping is free.
If you wish us to use UPS Express, then for orders less than $199.99USD UPS Express is $49USD, for orders above it is $35USD. This means that for every order you will have two shipping options, standard which will generally be USPS (normally 7-14 working days to the US), or UPS Express (3-4 days).
Please note that we are unable to ship to PO Boxes or Forces PO Boxes via UPS or the Postal Service without confirmation that your parcel will be accepted as parcels require a signature and a returned parcel will be subject to a charge.

Shipping to the rest of the world

Order value less than $250USD, the shipping rate is $39USD, if your order value is over $250USD then the shipping is free.
Please note that we are unable to ship to PO Boxes or Forces PO Boxes via UPS or the Postal Service without confirmation that your parcel will be accepted as parcels require a signature and a returned parcel will be subject to a charge.

Please note ALL deliveries will require a signature.

Payment

In line with many other online retailers such as Amazon.com, payment is taken at the time your order is placed. Otherwise we would have to store your credit card details in order to take payment when your order is dispatched. For security we never have direct access to your credit card details. If a company takes payment when the products are dispatched, ask how they store those details, and ask yourself who else has access to them, their staff? their cleaner? the hacker who has just cracked their web server and is now downloading everyone's card details.

Whenever your order changes status, you will be automatically sent an email to your registered email address. Please check your spam filters!!!!!!

Orders placed before 12pm GMT will generally be dispatched on the same day, (Monday to Friday), assuming everything is in stock at the time. If you need an item for a specific date/event please contact us before ordering. If an item is out of stock we will send you an email to tell you what is going on. As we manufacture most items in house we generally have a maximum stock turnaround of less than a week, but at busy times this can be longer, but we will try to keep you updated.

Your Order is... Meaning
being checking
Your order has been correctly processed by the payment system, but is waiting to be accepted and checked by a human. Once we have checked your order it will move into being processed.
being processed
Your order has been checked and is now being processed. Generally this means it will be dispatched today.
waiting for stock
Items have been allocated to your order, but unfortunately some items are out of stock. As we manufacture over 95% of our product ourselves, it shouldn't be long before things are on their wait to you.
in dispatch
Your order has been assembled all the items have been checked and everything has now been passed to our dispatch department for packing. You will normally be given a tracking number at this time, but it won't work until your order has actually left our workshop.
fully dispatched
Your order has been passed to the courier company and is now in their hands. You should get your order soon, but you can use the tracking number to track your order through their system.

Parcel Tracking

We use a number of delivery systems, depending on your requirements and the size/destination of your order. We will always require a signature on delivery. Overseas delivery times are dependent on the time of year as well as the vagaries of customs and the destination delivery services. If you wish a guaranteed timed delivery service please contact us for more details. If you wish us to ship to a PO box or Forces PO Box, then unfortunately we are unable to do that and we will need an alternative delivery address.

Destination Notes
Estimated Delivery Time*
Tracking Details
USA/Canada Larger orders to the continental US are generally shipped via UPS, other orders are dispatched via International Tracked & Signed and then passed through via Air to either USPS (for USA) or Canada Post. Alternatively If you wish us to use your own Fedex or UPS account please contact us before placing your order.

UPS Express 3-5 Days all other services
10-14 working Days

www.usps.com
www.canadapost.ca
www.ups.com
European orders If you wish to place an order to ship to the UK or any European country, then please use our UK/EU store
Other worldwide destinations
Other destinations are shipped International tracked & signed or Airsure depending on the destination.
Various
Varies depending on destination.

*Estimated Delivery times are times given for deliveries stated by the relevant postal system and are from the date of dispatch. Times stated are quoted as working days and do not include delays caused by customs clearance or other activities beyond our control. For items shipped from the UK to overseas we have to wait 25 working days from date of dispatch before we can claim for a missing package.

Duties and Taxes

Some countries may apply additional taxes and or charges for products shipping from the UK, for which we have no control over. These Duties and Taxes are the responsibility of the importer. For more details on any possible import duties, taxes or restrictions you will need to contact the relevant authorities in your own country. There can be delays due to customs clearance and this is something we have no control over.

Refused Deliveries

In the event of a package being returned after failed delivery attempt(s), a delivery refusal, or a package is returned to us due to taxes and or duties not being paid, then we reserve the right to charge a restocking fee of 20% plus any additional costs incurred by us in the return of the items. Refunds will not be issues until items have been safely returned to our offices. Redelivery will be chargeable should the parcel still be required.

Returns

All of our power boxes and premium electrodes are covered by a Lifetime Guarantee. We would never knowingly sell a defective or substandard product and have we have an experienced and professional test team that strive to ensure every item gets to you in perfect working condition. However in the unlikely event that you find a fault, then please contact us before returning any item.

We hope you will understand that we cannot take back any item that is used intimately as we have to guarantee the item is new and unused, this would be impossible to do if we accepted things of that nature back, think about how would you feel if you were not able to guarantee that your item had been used by someone else. So once the seal is broken its yours. Of course if it has failed then we will repair or replace it.

If you are not sure that what you are buying is what you want then please talk to us before making your purchase as we are unable to offer an 'on approval' or 'sale or return' service. In the event an item is returned unopened/uncollected, and the order is returned to us then we reserve the right to charge an additional 10% restocking fee in order to cover our costs. This will normally be taken from any refund due.

Please Note we consider any item that can be used internally or directly against the skin to be an intimate product, and cannot be returned if any hygiene seals have been broken. Please note that importing any product in

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Lifetime Guarantee - 19/12/2013
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